01274777229
info@ourtlc.co.uk
Supported Living
Mental Health Support
Learning Disabilities
Substance Misuse
High Level Support Needs
Neurodiversity
Self-Harm/ Suicide Risk
Complex Trauma
Non Concordance with Medication
Vulnerability/Exploitation
Supported Living at Our TLC
Supported living is a housing and care arrangement designed to help you live independently in a safe community, while still receiving the care and around-the-clock assistance needed for your safety and wellbeing.
In collaboration with Diversity Housing, Our TLC provides support for 66 beds across the whole service. The houses typically consist of 3 people sharing, typically with 3 or 4 houses on one street, some of which have commissioned sleep-in staff, while others have no night support. Aside from the commissioned sleeps, the support hours are individual, 1–1 hours, attached to the client.
Included in the 66 beds there is also a ten-bed house, with core hours, providing 24-hour support including waking and sleeping night staff. Our housing allows you to enjoy community-based living, while still being in control of your personal decisions and daily routines. You will also have access to 24/7 assistance and care, to give you peace of mind that help is always on hand.
Why Choose Supported Living?
Supported living is a great option if you’d like to keep your independence, while ensuring your safety and wellbeing are protected, improving your quality of life. Our TLC aims to deliver a package of support through a professional, friendly team of staff, who will provide the highest standard of care based on your needs, created with you and for you. So, whether you require help with your personal care or need assistance learning how to cook your favourite cuisine – our services can be completely tailored to you.
What We Can Support You With
At Our TLC, we’re passionate about the people we work with and go above and beyond to support them in living a better life. We tailor our care to meet each person’s unique needs, whatever they may be.
Mental Health
Learning Disabilities
Substance Misuse
Neurodiversity
High-Risk Potential
Complex Trauma
Non-Concordance With Medication
Complex Safeguarding
Vulnerability/Exploitation
How Can We Support Your Individual Needs?
Accessing the Community
Whether you need support with outings, appointments, or social activities, our carers are on hand to accompany you. This allows you to feel confident on outings and stay connected.
Medication Administration
We offer safe and reliable support with medication administration, whether it’s reminders, assistance with dosages, or direct administration. This service ensures you will always take the correct medication and doses at the specified time.
Developing Life Skills
Our carers can help you to develop life skills to improve your confidence and allow you to gain more independence. These skills can include cooking, budgeting, communication, and self-care.
Personal Care
Our personal care is delivered with respect, sensitivity, and dignity. Tasks of this nature include bathing, dressing, toileting, hair grooming, and oral care.
Companionship
We understand that sometimes you just need companionship. That’s why we’re on hand to offer emotional support and be someone you can have meaningful conversations with.
Household Tasks
We know that housework can often feel overwhelming, which is why our team also offer help with domestic housework and cleaning, to keep your living space feeling clean and tidy.
We Are Proud to be Accredited by Both CHAS and DSPT
Our Veriforce CHAS (Contractors Health and Safety Assessment Scheme) accreditation means that we meet stringent health and safety standards, ensuring that our services are delivered in a safe and compliant manner, protecting both our staff and the people we care for.
The DSPT (Data Security and Protection Toolkit) accreditation reflects our commitment to data protection, ensuring that we handle sensitive information securely and follow best practices to maintain confidentiality and safeguard personal data. These certifications demonstrate our dedication to providing high-quality care while adhering to the highest standards of safety and security.
What People Say About Us
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Questions
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What Are the Costs Involved?
The costs depend on the type of service you require, however, you may be eligible for financial help towards the cost from the government, please ask for details.
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How Can You Help Me?
We will do our upmost to help you, and we adopt the recovery model based on your needs to create your own personalised plan of recovery.
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Will You Support Me to Move On and Be Independent?
Our aim is to enable you to be independent and live your life to the full. Our services are here to be a helping hand with anything you may require assistance with.
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Can My Family and Friends Visit?
We understand your friends and family are very important, and we welcome and encourage them to visit. We just ask that all visitors leave by 10.30pm, unless by prior arrangement with the registered manager.
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What Does Everyone Do During the Day?
We adopt a person-centred recovery approach and will organise activities with you based on your needs and abilities.
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Do I Need to Bring Furniture?
We do provide all the furniture you need, however we can accommodate your own pieces of furniture and would encourage you to bring your personal items.