01274777229
info@ourtlc.co.uk
A Specialist Mental Health Organisation That Cares
Mental Health Support
Learning Disabilities
Substance Misuse
High Level Support Needs
Neurodiversity
Self-Harm/ Suicide Risk
Complex Trauma
Non Concordance with Medication
Vulnerability/Exploitation
We're More Than Just a Homecare Service
At Our TLC, our professional and friendly team of mental health specialists are here to provide the highest standard of care for you and your family in your home. We understand that everyone’s needs are unique, which is why our support services are tailored to you, based on your individual needs. Your well-being and care are of prime importance to us, and we promise to cater our care to respect your individuality and dignity. You can also have peace of mind that our service is delivered with the Care Quality Commission’s ‘Essential Standards of Quality and Safety’, so you can be assured that you or your loved ones are in safe and trusted hands.
Who We Are and What We Do
Based in Saltaire, we have an experienced duty support worker 7 days a week between the hours of 9-5 with access to our electronic client records and rotas, to respond to direct calls, enquiries, and concerns as required. We’re aware that our clients are vulnerable, and we meet regularly to discuss concerns and will pass on information in reviews with care coordinators and care teams. Senior support staff and managers are regularly invited and in attendance at inter-agency review meetings including MACP, MARAC, and CPA.
Putting the People We Support at the Heart of Everything We Do - Our TLC Offers:
One-to-One Support
Home care offers one-to-one support from your dedicated carer, ensuring you receive their full attention. This can involve supporting you as a person in your daily living with tasks such as helping you to prepare food to taking your medication.
Home Care
We know that there’s no place like home. That’s why our service allows you to stay in the comfort and security of your own home, while still receiving the care you need.
Custom Support Plans
Enjoy a care plan that is tailored to your specific needs, preferences, and lifestyle. Whether you require help with daily activities, medical assistance, or companionship, our approach ensures that all aspects of your care are considered.
Personal Care
Our carers can assist you with daily personal care tasks such as dressing, bathing, dressing, oral hygiene, skin care, facial grooming, and toileting, ensuring your comfort and dignity.
Companionship
Living alone can sometimes feel lonely and isolating, which is why our carers are on hand to offer emotional support, a friendly presence, and meaningful conversations with those we care for.
Assistance with Hobbies
Continue your favourite activities and routines, while receiving care at home. Whether you’re green-fingered and love to garden, need help with shopping trips, or need to be accompanied out into the community – we’re here to support you.
Wellness Recovery Action Plans
Our recovery plans allow you to spend more time with loved ones, either at your home or theirs, with a flexible care plan. This means you get the support and care you need after leaving hospital, but can still enjoy those home comforts.
Holistic Support
Our comprehensive approach addresses all aspects of your and your family’s care needs. We ensure all physical, emotional, and practical requirements are met, to enhance the well-being and quality of life for everyone involved.
Household Assistance
We know that housework can often feel overwhelming, which is why our team also offer help with domestic housework and cleaning, to keep your living space feeling clean and tidy.
A Sitting Scheme
Our sitting scheme is there to provide support to you as a carer. It gives you peace of mind that when you need a break, whether it’s day or night, someone can step in and be on hand to help your loved one.
Waking Nights Cover
If you or a family member need support throughout the night, one of our carers will be on hand to provide assistance with any medical needs, or other needs that require supervision or assistance during the night.
Our Services
At Our TLC, we’re passionate about the people we work with and go above and beyond to support them in living a better life. We tailor our care to meet each person’s unique needs, whether that be mental health diagnoses, sensory impairments, or various other disabilities and needs.
Mental Health
Learning Disabilities
Substance Misuse
Neurodiversity
High-Risk Potential
Complex Trauma
Non-Concordance With Medication
Complex Safeguarding
Vulnerability/Exploitation
Questions
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What Are the Costs Involved?
The costs depend on the type of service you require, however, you may be eligible for financial help towards the cost from the government, please ask for details.
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How Can You Help Me?
We will do our upmost to help you, and we adopt the recovery model based on your needs to create your own personalised plan of recovery.
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Will You Support Me to Move On and Be Independent?
Our aim is to enable you to be independent and live your life to the full. Our services are here to be a helping hand with anything you may require assistance with.
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Can My Family and Friends Visit?
We understand your friends and family are very important, and we welcome and encourage them to visit. We just ask that all visitors leave by 10.30pm, unless by prior arrangement with the registered manager.
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What Does Everyone Do During the Day?
We adopt a person-centred recovery approach and will organise activities with you based on your needs and abilities.
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Do I Need to Bring Furniture?
We do provide all the furniture you need, however we can accommodate your own pieces of furniture and would encourage you to bring your personal items.
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Do Staff Have the Authority to Enter My Room Whenever They Want?
Staff have a duty of care and are here to support you, there may be times when it is deemed necessary to enter your room, however we also respect your privacy at all times.
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Can I Come and Go Whenever I Want?
We promote independence and encourage you to go out as much as possible.
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What Is Your Policy on Alcohol/Drugs?
We have a zero tolerance policy on drugs. We carry out a full risk assessment regarding alcohol consumption and work with you and your team of supporters within the recovery star programme, before allowing alcohol on the premises. This will also be in line with the charter of rights and responsibilities.
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Do I Have a Key to My Own Room?
Yes, we respect your dignity and privacy.
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Do I Cook For Myself or Is It Done For Me?
We encourage you to use the kitchen as much as possible as part of your recovery process.
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Can I smoke In My Room or in the Communal Areas?
Due to regulations, you cannot smoke inside, but smoking facilities are provided outside.
What People Say About Us
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We Are Proud to be Accredited by Both CHAS and DSPT
Our Veriforce CHAS (Contractors Health and Safety Assessment Scheme) accreditation means that we meet stringent health and safety standards, ensuring that our services are delivered in a safe and compliant manner, protecting both our staff and the people we care for.
The DSPT (Data Security and Protection Toolkit) accreditation reflects our commitment to data protection, ensuring that we handle sensitive information securely and follow best practices to maintain confidentiality and safeguard personal data. These certifications demonstrate our dedication to providing high-quality care while adhering to the highest standards of safety and security.
At Our TLC, Our Home Care Service is Thoroughly Regulated by the Care Quality Commission
From your initial call to our welcoming team, every aspect of your home care service is independently overseen and regulated by the CQC (the independent regulator of health and adult social care in England), and Care Inspectorate Wales(CIW).
