CQC Regulated

DSPT and CHAS Accredited

People-First Care

Tailored Care Plans

A Specialist Mental Health Organisation That Cares

Mental Health Support
Substance Misuse
High-Level Support Needs
Previous Attempts of Suicide
Engagement Difficulties
Specific Housing, Tenancy-Related Issues
History of Repeated Lengthy Hospital Admissions
Complex Trauma
Non-Concordance with Medication
Vulnerability and Exploitation
Neurodiversity
Learning Disabilities

A Specialist Mental Health Organisation That Cares

Mental Health Support
Substance Misuse
High-Level Support Needs
Previous Attempts of Suicide
Engagement Difficulties
Specific Housing, Tenancy-Related Issues
History of Repeated Lengthy Hospital Admissions
Complex Trauma
Non-Concordance with Medication
Vulnerability and Exploitation
Neurodiversity
Learning Disabilities

We're More Than Just a Care Service

At Our TLC, our professional and friendly team of mental health support specialists are here to provide the highest standard of care, currently across 66 supported living tenancies. We understand that everyone’s needs are unique, which is why our support services are tailored to you, based on your individual needs. Your well-being and care are of prime importance to us, and we promise to cater our care to respect your individuality and dignity. You can also have peace of mind that our service is delivered with the Care Quality Commission’s ‘Essential Standards of Quality and Safety’, so you can be assured that you or your loved ones are in safe and trusted hands.

 

Who We Are and What We Do

Based in Saltaire, we are a family-run business that provides specialist mental health care to individuals across North and West Yorkshire. We support people who want to stay in their own home by providing domiciliary care, alongside providing support for 66 beds across the supported living service.

In our office, we have an experienced duty support worker 7 days a week between the hours of 9-5 with access to our electronic client records and rotas, to respond to direct calls, enquiries, and concerns as required. We’re aware that our clients are vulnerable, and we meet regularly to discuss concerns and will pass on information in reviews with care coordinators and care teams. Senior support staff and managers are regularly invited and in attendance at inter-agency review meetings including MACP, MARAC, and CPA.

Putting the People We Support at the Heart of Everything We Do - Our TLC Offers:

One-to-One Support

Home care offers one-to-one support from your dedicated carer, ensuring you receive their full attention. This can involve supporting you as a person in your daily living with tasks such as helping you to prepare food to taking your medication.

Home Care

We know that there’s no place like home. That’s why our service allows you to stay in the comfort and security of your own home, while still receiving the care you need.

Custom Support Plans

Enjoy a care plan that is tailored to your specific needs, preferences, and lifestyle. Whether you require help with daily activities, medical assistance, or companionship, our approach ensures that all aspects of your care are considered.

Personal Care

Our carers will prompt you to take care of your own personal care. Encouraging you to brush your teeth, shower, wash your hair, prioritise skincare, and take care of your nutrition.

Companionship

Living alone can sometimes feel lonely and isolating, which is why our carers are on hand to offer emotional support, a friendly presence, and meaningful conversations with those we care for.

Assistance with Meaningful Activities

We provide assistance with meaningful activities, whether it’s community engagement, building confidence with using buses, attending a church or mosque, accessing education, voluntary work, group activities, support going to your appointments, or taking part in physical exercise.

Wellness Recovery Action Plans

Our flexible recovery plan means you can get the mental health support and care you need after leaving hospital, enabling you to spend more time with loved ones and enjoying home comforts.

A Comprehensive Approach

With a comprehensive approach, our assessment considers your physical health, mental health, emotional wellbeing, and practical requirements, before tailoring a care plan to you.

Household Assistance

We know that housework can often feel overwhelming. Our team is there to support you in keeping on top of your cleaning and keeping a comfortable and habitable home.

A Sitting Scheme

Our sitting scheme is there to provide support to you as a carer. It gives you peace of mind that when you need a break, whether it’s day or night, someone can step in and be on hand to help your loved one.

Our Services

At Our TLC, we’re passionate about the people we work with and go above and beyond to support them, towards living a better life. Our service provides tailored support to meet a person’s unique needs, providing support inclusive of mental health diagnosis, complexity, sensory impairment, and other disabilities and needs.

D

Domiciliary Care

S

Supported Living

D
S

Mental Health

D
S

Substance Misuse

D
S

High-Risk Potential

D
S

Complex Trauma

D
S

Non-Concordance with Medication

D
S

Complex Safeguarding

D
S

Vulnerability and Exploitation

D
S

High-Level Support Needs

D
S

Specific Housing, Tenancy Related Issues

D
S

Engagement Difficulties

D
S

History of Repeated Lengthy Hospital Admissions

D
S

Neurodiversity

D
S

Learning Disabilities

Questions

What People Say About Us

  • David Miller

    “Our TLC provided me excellent support”

    “Lorem ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos nullam risus egestas nam lectus lorem. Ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos.”

  • David Miller

    “Our TLC provided me excellent support”

    “Lorem ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos nullam risus egestas nam lectus lorem. Ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos.”

  • David Miller

    “Our TLC provided me excellent support”

    “Lorem ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos nullam risus egestas nam lectus lorem. Ipsum dolor sit amet consectetur adipiscing elit lobortis interdum vel mus nunc, himenaeos.”

We Are Proud to Be Accredited by Both CHAS and DSPT

Our Veriforce CHAS (Contractors Health and Safety Assessment Scheme) accreditation means that we meet stringent health and safety standards, ensuring that our services are delivered in a safe and compliant manner, protecting both our staff and the people we care for.

The DSPT (Data Security and Protection Toolkit) accreditation reflects our commitment to data protection, ensuring that we handle sensitive information securely and follow best practices to maintain confidentiality and safeguard personal data. These certifications demonstrate our dedication to providing high-quality care while adhering to the highest standards of safety and security.

At Our TLC, Our Home Care Service is Thoroughly Regulated by the Care Quality Commission

From your initial call to our welcoming team, every aspect of your home care service is independently overseen and regulated by the CQC (the independent regulator of health and adult social care in England), and Care Inspectorate Wales(CIW).

ionicons-v5-i Visit the Care Quality Comission Website