01274777229
info@ourtlc.co.uk
Domiciliary Services
Mental Health Support
Learning Disabilities
Substance Misuse
High Level Support Needs
Neurodiversity
Self-Harm/ Suicide Risk
Complex Trauma
Non Concordance with Medication
Vulnerability/Exploitation
What is Domiciliary Care?
Domiciliary care allows you to receive the support you need in the comfort of your own home. It can be a great care option if you want to keep your independence and remain in the home you love, while still getting the extra assistance you need with your daily living and activities.
Domiciliary carers can help you with several services from personal care such as bathing, dressing and toileting, to helping with housework, gardening or cooking, or even just providing companionship. Our carers can also be there to help you continue your hobbies, and accompany you out into the community, so you can venture out with confidence.
Choosing domiciliary care allows you to stay in control of your routine, while receiving services tailored to your needs to enhance your overall quality of life.
Why Choose Domiciliary Care?
Our domiciliary care services offer encouragement and support to help you or your loved one to move forward, develop new skills, carry out day-to-day activities, and develop and maintain meaningful relationships. We offer a range of flexible support on both a short-term and long-term basis, in your home 7 days a week between the hours of 8:30 am and 21:00 pm.
With care provided in the comfort of your own home, we promote your independence, autonomy, and the ability to make your own choices. To enable us to do this, we create a person-centred package of support, which is bespoke and designed in partnership with you, to meet your individual needs, enabling you to live your life to the fullest.
What We Can Support You With
At Our TLC, we’re passionate about the people we work with and go above and beyond to support them in living a better life. We tailor our care to meet each person’s unique needs, whatever they may be.
Mental Health
Learning Disabilities
Substance Misuse
Neurodiversity
High-Risk Potential
Complex Trauma
Non-Concordance With Medication
Complex Safeguarding
Vulnerability/Exploitation
How Can We Support Your Individual Needs?
Accessing the Community
Whether you need support with outings, appointments, or social activities, our carers are on hand to accompany you. This allows you to feel confident on outings and stay connected.
Medication Administration
We offer safe and reliable support with medication administration, whether it’s reminders, assistance with dosages, or direct administration. This service ensures that you will always take the correct medication and doses at the specified time.
Developing Life Skills
Our carers can help you to develop life skills to improve your confidence and allow you to gain more independence. These skills can include cooking, budgeting, communication, and self-care.
Personal Care
Our personal care is delivered with respect, sensitivity, and dignity. Tasks of this nature include bathing, dressing, toileting, hair grooming, and oral care.
Companionship
We understand that sometimes you just need companionship. That’s why we’re on hand to offer emotional support and be someone you can have meaningful conversations with.
Household Tasks
We know that housework can often feel overwhelming, which is why our team also offer help with domestic housework and cleaning, to keep your living space feeling clean and tidy.
We Are Proud to be Accredited by Both CHAS and DSPT
Our Veriforce CHAS (Contractors Health and Safety Assessment Scheme) accreditation means that we meet stringent health and safety standards, ensuring that our services are delivered in a safe and compliant manner, protecting both our staff and the people we care for.
The DSPT (Data Security and Protection Toolkit) accreditation reflects our commitment to data protection, ensuring that we handle sensitive information securely and follow best practices to maintain confidentiality and safeguard personal data. These certifications demonstrate our dedication to providing high-quality care while adhering to the highest standards of safety and security.
What People Say About Us
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Questions
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What is Domiciliary care?
Domiciliary care is support you receive in your own home; support staff provide care and support based on your needs and agreed services. A Domiciliary Support worker can provide help with personal care such as helping you wash and dress, help with nutrition and basic cleaning around the house. A support worker can also help with pet care, gardening, mobility, social activities and help with getting to appointments and even help with holidays – the support package is designed to suit your individual needs and budget.
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How much does Domiciliary Care costs?
The costs depend on the type of service you require; however, you may be eligible for financial help towards the cost from the government, please ask for details.
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Will I have the same support worker every day?
We aim to provide you with a small team of regular support workers. This team will repeat, week in week out, so that you get to know one another and relationships can be built. Our aim is for you to look forward to our visits.
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Will my Support Workers come at a specific time?
Yes. We will provide you with visit times in advance and will discuss suitable times with you before the service start. If, for some unavoidable reason, they are running late i.e. traffic, we will call you to let you know.
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What happens if my regular Support Worker is sick or on holiday?
If your regular Support Worker is sick or on holiday, we will aim to supply an alternative support worker who has visited you before and already knows you. Before sending a new Support Worker, we will contact you to advise that someone new is visiting and to tell you a little about them.
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Can you help me with my medication?
Yes, our Support Workers can follow your instructions or have more involvement by prompting or administering your medication.
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Is Domiciliary Care regulated
The Care Quality Commission (CQC) regulates domiciliary care agencies in England. To operate, agencies must register with the CQC and meet quality and safety standards. Our TLC is registered with CQC – our latest report can be found here https://www.cqc.org.uk/location/1-842083566